KleenRocket Privacy Policy

KleenRocket Pty Ltd ("we", "us", or "our") is committed to protecting your privacy and personal data. We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), as well as the General Data Protection Regulation (GDPR) (EU) and the UK GDPR where applicable.

By using KleenRocket, you agree to the terms of this Privacy Policy.

1. What Information We Collect

a) Personal Information

• Name, email address, phone number
• Billing details and company name
• Staff names and performance data you input

b) Usage Data

• IP address, browser type, operating system
• Device information, user interaction logs, and analytics data

c) Customer & Staff Input

• Feedback, job performance scores, and uploaded photos

2. Legal Bases for Processing (GDPR)

For users in the EU/UK, we only collect and process your personal data where we have a lawful basis to do so under GDPR, including:

• Contractual necessity (e.g., to provide services)
• Legal obligation
• Legitimate interests (e.g., service improvement, fraud prevention)
• Consent (e.g., marketing communications)

3. How We Use Your Information

We use your data to:

• Provide and manage your KleenRocket account
• Analyze staff and business performance
• Improve our platform and services
• Send important updates or promotional messages (where allowed)
• Comply with legal and regulatory obligations

We never sell your personal data to third parties.

4. Your Rights (GDPR Users)

If you are an EU or UK resident, you have the right to:

• Access the personal data we hold about you
• Correct inaccurate or incomplete data
• Request deletion (the "right to be forgotten")
• Restrict or object to certain processing
• Data portability (receive your data in a machine-readable format)
• Withdraw consent at any time (where processing is based on consent)
• Lodge a complaint with your local Data Protection Authority

To exercise your rights, email us at: support@kleenrocket.com

5. Who We Share Data With

We may share your personal data with:

• Cloud hosting and analytics service providers
• Payment processors
• Legal or regulatory authorities when required
• Other third parties only with your consent

All service providers are contractually bound to protect your data and comply with GDPR where applicable.

6. International Transfers

Your data may be transferred outside the EU/UK (e.g., to Australia) and stored securely with providers who offer GDPR-compliant data protection standards, such as Standard Contractual Clauses (SCCs) or other safeguards required by law.

7. Data Retention

We retain your data only for as long as necessary to:

• Deliver our services
• Comply with legal obligations
• Resolve disputes or enforce agreements

You may request deletion of your account and data at any time.

8. Security Measures

We implement industry-standard technical and organizational measures to protect your data from unauthorized access, misuse, loss, or disclosure.

9. Cookies & Analytics

We use cookies and similar technologies to enhance your experience. You may disable cookies in your browser, but some features of the platform may not function properly.

10. Third-Party Links

KleenRocket may link to third-party websites. We are not responsible for their privacy practices. Please review their privacy policies separately.

11. Policy Updates

We may update this Privacy Policy periodically. Material changes will be communicated via email or the platform.

12. Contact Information

If you have any questions about this policy or your data rights, please contact us at:

📧 support@kleenrocket.com

If you're an EU/UK resident and wish to lodge a privacy complaint, you may also contact your local Data Protection Authority.